“When a condenser began overheating during midday heat this summer I used Chuck in a Truck Services to come out and take a look. Chuck changed out the fan motor because the amps were a bit high and repeatedly told me the five year old unit was junk and for $4400 he would replace it. The system was blowing cold air at less than fifty degrees.
The condenser shut down again within four hours.
Chuck didn’t want to come back unless he could replace the condenser.
I called Innovative Air Solutions and they sent out Chris Wilcox the next morning. Chris did a complete analysis and found the system was working fine, but the amps on the new fan were still high. He determined the coils were dirty even though they had been washed several times and you could see though both sides.
Chris completely stripped the case down to the floor pan and washed MUD out of the coils for forty five minutes! After reassembly and startup the system has worked like new with no overheating since.
Thank you, Chris Wilcox.
I have since replaced Chuck’s phone number with Innovative Air Solutions.”
“I cannot say enough about how happy we are with our experience. My dads air conditioning went out with 106 temps and Jana ordered a new one and had it installed within just a matter of a few days. They were very patient and professional with all of his questions. Jana also reached out afterwards to make sure we weren’t having any issues.”
“Was an afterhours call. Chris showed up within a hour of me calling in. Had a great attitude and was upbeat after being on a commercial job all day long. He was able to get my ac going again within minutes. Keep Chris around. He has great customer service skills and represents yalls company very well.”
“Technician arrived and quickly diagnosed the problem. He showed me the problem and had the part needed. He replaced the part and was very eager to check my system over to assure it was fixed. It operated perfectly since.”
“Ben did a great job checking everything out. It was great to have someone show up when they said they would. Would recommend him to everyone”
“These 3 just spent 2 1/2 days in our attic removing and replacing our entire duct system – fabrication of the new duct system, removal of the old system and installation of the new system. This included 3 additional ven drops, all new grills – the works. Now they are picking up the supplies needed to blow more insulation into the attic.
I HAD to let y’all know how hard working and professional these guys were. They came the first day, double checked the scope of the job with us, verified the layout of the vents vs. their diagram, then got to work in the attic. They worked all day – NO goofing off. Let us know when they were leaving and when to expect them the next day. Arrived the next day and got right to it again. Now the last 2 days we’ve had heat indexes above 110, so you know that attic was the 3rd or 4th circle of Hell hot, yet they worked steady through both days! The whole time. The only thing I heard them complain about was when something wasn’t the right size.
These guys really deserve recognition! I know they were just doing their job, however I’ve had interactions with other people like that and these guys are a cut above. Cheerful, respectful and thinking of us (our comfort) during this whole process. They are another example of why I do business with your company over others in the area.”
“Chris was a very well mannered young man that came and fixed our air conditioner for us this evening. Thank you for getting here as quick as you could and fixing the problem. We appreciate you!”
“Parker was very good in finding the problem right away. Will be using this company from now on.”