Ready for a rewarding career in the HVAC industry? Come grow with us!
The Customer Experience Coordinator position is an extremely important position within Innovative Air Solutions. This position is the primary liaison between the Customers and Service/Sales/Installation Departments. There is a dual primary role for this position. Create and maintain constant communication between the customer and the company. We expect perfect communication, so the customer and our team are fully aware of installation date status, backorders, delays, and scheduling. The Customer Experience Coordinator will help the Installation Manager oversee the Installation schedule and ensure customers are confirmed and notified of upcoming installation dates. This position will also be responsible for booking and confirming Sales Leads for Comfort Advisors and screening the initial Heat Load Sales Call to set up each Comfort Advisor for success before they meet with the customer. The Customer Experience Coordinator will also ensure all customers have received a 5-star experience after we have left their home by following up with a Happy Call and any upset customers will be handled on a case-by-case basis.
This position will be responsible for overseeing and maintaining all memberships in the company, while promoting, selling, upgrading, and educating our potential and existing customers on the benefits of our Membership programs. The Customer Experience Coordinator will also ensure that Customers Credit Cards continually stay updated and expired Credit Cards are deleted and replaced with a current valid number. This position will be responsible for maintaining our database to promoting client retention, developing growth, and strategies for continued sustainability. The Membership Coordinator will also ensure membership payments/balances stay up to date.
This position will also assist in taking incoming customers calls and directing them to the appropriate department and assist Dispatch/CSR in booking jobs for service and sales.
Work Hours are Full-Time, Monday through Friday 8:00 am to 5:00 pm. Some weekend work may be necessary. This can usually be forecasted.
Hourly Pay: Starts at $14.00 or DOE with monthly SPIFF incentives.
This position reports to: CSR Manager
Advanced Customer Service Skills
A Dynamic Telephone Voice
High School Diploma or GED
Ability to Multitask
At least Two Years of Customer Service Experience
Knowledge of industry is recommended but not required
Ability to Communicate Customers on Features and Benefits of the Company
Explain Warranty of Equipment to Customers
Work with Dispatch/CSR on Monthly Membership Renewals and New Sales
Complete Calls to Customers on Unsold Estimates
Work with Dispatch/CSR on Calls to Customers on Expired Memberships
Work with Dispatch/CSR on Calls to Customers on Expired Credit Cards
Backup to Dispatch/CSR during busy season and on lunch breaks
Maintain Customer Database Accuracy
Schedule Sales Calls for Comfort Advisors and follow a script of questions to ask customer
Ensure Comfort Advisors are set up for success before each Sales Call
Preapprove Customers for Financing and have an understanding of financing rates
Understand Vendor Rebates and Promotions that are Active
Coordinate with Sales Department/Warehouse/Installation on Installation Scheduling
Scheduling Installation Appointments with Customers and Notify in Advance on Scheduled Date/Delays/Job Completion
Ensure Permits are pulled for required installation jobs
Other Duties as Assigned
Accuracy of Customers Account Information
Renewal and Conversion Rate of Membership Growth
Timeliness in Follow-up with Customers
Effectiveness of Selling Unsold Estimates to Customers
Keeping Recurring Service Events Page Under 2 Pages Month-Date
Self-Generated Membership Sales
Maintaining Expiring Memberships Follow-Up Page
Maintaining Expiring Credit Cards Follow-Up Page
Google/Facebook Reviews Posted Daily due to Happy Calls
Lead Installer and Installation Apprentice:
We’re looking for HVAC Lead Installers and Install Apprentices to grow with us!
Experience is preferred but not necessary.However, the ideal applicant will, be clean cut, no drugs, neat appearance, great attitude, punctual and have good work experience in framing, carpentry, plumbing, or electrical.
This is a full-time position with paid training, bonuses, paid vacation, paid sick time, 6 paid holidays per year, and health insurance.
Pay commiserate with experience.Please stop by our office (Monday-Friday, 8AM-5PM) to fill out an application or submit your resume through our website.
We look forward to hearing from you!
The ideal candidate for this position should have some experience with residential equipment, as well as light commercial equipment.
Experience with refrigeration is also a plus, but not required.
This is a full-time position with overtime available, some weekends/on-call shifts are required.Work truck, phone, and iPad will be provided.
We offer industry leading wages, over a 100 hours of paid service tech training, as well as health insurance, bonuses, 6 paid holidays a year, a week of sick pay, and a week of vacation.
College degree or technical certification is preferred, but not required.
Candidates must have a clean driving record and clean background check.
Please stop by our office (Monday-Friday, 8AM-5PM) to fill out an application or submit your resume through our website.
Ready to find a career in a rewarding, fast-paced, and demanding industry?
Innovative Air Solutions is looking for a highly energetic and self-motivated Retail Comfort Advisor.
As a Comfort Advisor at Innovative Air Solutions, you will play a pivotal role in driving our sales efforts and contributing to the overall success of the company. Working in a fast-paced and dynamic environment, you will be responsible for cultivating and managing customer relationships, assessing their comfort needs, and recommending tailored solutions. The ideal candidate will possess excellent communication skills, an understanding of HVAC systems, and a proven track record in achieving sales targets.
1. Customer Engagement:
- Initiate contact with potential clients through various channels, including phone calls, emails, and in-person meetings.
- Conduct thorough needs assessments to understand clients' HVAC requirements and challenges.
- Build and maintain strong, long-lasting customer relationships.
2. Sales Process Management:
- Guide clients through the sales process, providing detailed information about HVAC products and services.
- Prepare and present quotes, proposals, and contracts to clients.
- Collaborate with internal teams to ensure accurate and timely delivery of products and services.
3. Target Achievement:
- Set and achieve ambitious sales targets and objectives.
- Continuously identify and pursue new business opportunities within the assigned market.
- Stay informed about industry trends, competitor activities, and market conditions to adjust strategies accordingly.
4. Product Knowledge and Training:
- Stay up-to-date on the latest HVAC technologies, products, and industry regulations.
- Provide training and support to clients on the features and benefits of our HVAC solutions.
- Proven track record in HVAC or related technical sales.
- Exceptional interpersonal and communication skills.
- Ability to work independently and as part of a collaborative team.
- Results-oriented with a focus on achieving and exceeding sales targets.
- Base Salary
- Tiered Commission Structure
- Health Insurance
- Dental/Vision Insurance
- Supplemental Insurance
- Life Insurance
- 6 Paid Holidays
- 1 Week Paid Vacation
- 1 Week Paid Sick Time
If you are a motivated and experienced Comfort Advisor looking to contribute to the success of a thriving HVAC company, we invite you to apply. Please submit your resume and references.
Job Type: Full-time
Salary: $2,500.00 - $10,000.00 per month
We are seeking a highly motivated and experienced Customer Experience Coordinator to join our team. This position is the primary liaison between the Customers and Service/Sales/Installation Departments. This position is a dual role position with the Installation Department and CSR Department with the primary focus to maintain constant communication between the customer and our company.
- Explain Warranty of Equipment to Customers
- Complete and Track Outbound Happy Calls to Customers
- Complete Monthly Membership Renewals and New Sales
- Complete Calls to Customers on Unsold Estimates
- Complete Calls to Customers on Expired Memberships
- Complete Calls to Customers on Expired Credit Cards
- Outbound Calls to ask for Reviews and Referrals from Customers
- Backup to CSR during busy season and on lunch breaks
- Maintain Customer Database Accuracy
- Schedule Sales Calls for Comfort Advisors and follow a script of questions to ask customer
- Coordinate with Sales Department/Warehouse/Installation on Installation Scheduling
- Scheduling Installation Appointments
- Ensure Permits are pulled for required installation jobs
- Other Duties as Assigned
- Advanced Customer Service Skills
- Dynamic Telephone Voice
- Ability to Plan, Coordinate, and Multitask
- Networking Skills
- Highly Organized
- Ability to Communicate Customers on Features and Benefits of our Company
- High School Diploma or College Education
- At least Two Years of Customer Service Experience
- Knowledge of the HVAC industry is a plus, but not required
- Reliable Transportation
If you are a dedicated individual with a passion for delivering outstanding customer service, we would love to hear from you. Join our team as the Customer Experience Coordinator and contribute to our commitment to excellence and growth at Innovative Air Solutions!
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Expected hours: 40 per week
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
What are you waiting for? Apply now!