Parker Case
Lead Technician
75 Reviews
“Parker was very good in finding the problem right away. Will be using this company from now on.”
“Was having problems with a new unit installed by Innovative Air. Parker Case came out and checked out the new unit. He found the problem, corrected it and had cool air flowing within 30 minutes. Once again, Parker did an outstanding job as he always does. He is extremely knowledgeable, courteous, and a pleasure to work with.”
“I’m extremely pleased with the professionalism with your company! I appreciate the quick response to my late night call and keeping in touch with me about my appointment and about who my tech would be. I was even sent a picture of him so I knew who to expect. Your technician was professional and very knowledgeable. He is an our friend and I know what a respectful young man he is! I will always request Parker Case for the service of our A/C needs. We are very impressed with his knowledge and will recommend him to family and friends!”
“Parker Case came out to do our maintenance check. He is so knowledgeable at what he does. So happy to have him as our service person”
“Extremely pleased as always with the service and the technician that performed the service.”
“Parker is great! He’s friendly and always takes time to answer questions and make sure we understand what needs to be done.”
“They were quick to get to my house and fix my heater when it was frigid outside. They also thoroughly explained what was wrong and how they fixed it. I will definitely use Innovative Air Solutions again when needed.”
“Thanks for an efficient review and repair. Made some good recommendations I am thinking about. Will use again.”
“Innovative air always goes above and beyond to take of our entire family”
“Absolutely amazing and professional services!! From our first meeting with Jeff to the highly knowledgeable and efficient technicians installing our HVAC system, blowing insulation in the attic and installing a surge protector our experience was phenomenal. Innovative sets a bar that other companies should take note from!!”
“Parker has always been very professional with great communication skills. We have used him for our personal home and our rental home. Our tenant has even requested Parker for any future air conditioning needs.”
“Very friendly, polite, definitely knows how to repair/exchange air conditioner thermostat.”
“Parker is great. He’s a super technician and has been out to my house several times to diagnose problems, first with the old A/C before it was replaced and later with the upstairs unit to figure out what its issue was. The problem was solved with some of his knowledge of the unit and his amazing skills at fixing things. He has such a nice, caring personality but is professional as well. Thanks, Parker! ⭐️⭐️⭐️⭐️⭐️”
“Parker is very knowledgeable, courteous and thorough, we appreciate him very much.”
“Parker showed up on time and got my ac back up in no time.
Sunday call out”
“The employees are always nice, respectful, and helpful. No one tries to force other services on you. They do give you options and recommendations as to what was all done during the servicing and it lets the customer decide what works best for them!”
“We were asked to provide emergency services for our client and had no contractor base to call on. We asked our local team and was provided with IAS' information. From the start, when talking to Makenzie, it was apparent we called on the r! We are a nationwide service provider who pride ourselves on customer service and support. I can say one thing is certain, we will use IAS for ALL of our HVAC needs anywhere they service. A++ service and support. You cant get better than them!ight company! She was super efficient, friendly, and a joy to work with! On the service side, Parker is an amazing tech who communicated the issues, was onsite and spot on with his diagnosis! All while running a series of emergency calls”
“Parker was on time and exceptional with his work and helping explain what small issue we had going on during our routine maintenance appointment. Have been using Innovative since we purchased our older home in 2019. Always exceptional service and quality!”
“Parker is very courteous and knowledgable.”
“Our AC stopped working the day after Christmas. Parker called back right away and was at our house less then 30 minutes. He was very polite and got it fixed for us. With it being the holidays and from start to finish it only took less then a hour, AMAZING!!!”
“Can’t say enough about Robert’s team of professionals!!! Keep up the great work!”
“Parker was extremely helpful. He is a very knowledgeable young man who keeps his customer in mind for the service he is providing. We will definitely continue to use Innovative Air for future needs.”
“Punctual and professional. Very informative and helpful. Very satisfied with his service.”
“Parker was great. He was very knowledgeable and professional. I look forward to doing business with him and the company again.”
“Parker was a delight to work with. He is a very nice young man that did an excellent job. I am pleased that he was assigned to us. Thank you Parker!!”
“Parker was on time,professional, and pointed out a lot of things wrong and needed to be fixed”
“Parker was excellent! He explained everything that was going on in a way that I understood him! Very kind and honest guy! Will definitely be calling back for any service needs and will request Parker!”
“Parker was excellent. He was very courteous and very quick on the repair. I would recommend him and this company to anyone. Thanks Parker.”
“Very professional and friendly tells what status is on air conditioner after checking everything.”
“Parker is a AAA+ technician. Gets the job done quick and right the first time. Would highly recommend for service.”
“Diagnosed and repaired the issue quickly. A+”
“Very efficient and knowledgeable young men. They cleaned the ducts and Parker installed the air purifier and filter. He made sure everything was working and I didn’t have any questions before he left.”
“Service person Parker was so nice and explained everything he was doing.”
“Parker Case was our service/repair agent. He did a thorough inspection and made the repair promptly. The charge was very reasonable and we are now scheduled for regular maintenance checks which will extend the life of our unit. Very pleased with the agent and the service/repair provided.”
“Provided prompt service at about 9:30 PM, performed thorough check to identify problems, explained what was found and what was required to repair furnace. A new circuit board was required. which was found in stock in Beaumont, TXand installed the next afternoon. He thoroughly checked out operation before leaving. Parker was friendly and good natured during both visits and worked in a professional manner. I would definitely recommend him to others for similar repair work.”
“Came today and did a few things in my attic. Thermostat still says 63 has never went up yet,I know it's cold outside but it should warm up at some point. It has not went up just 1 degree still at 68 been there for 3 days now.”
“Parker was very friendly, polite and found a less expensive way to remedy our problem. We were more than pleased with his service to us.”
“One of the best service experiences I’ve ever had. Parker is both knowledgeable and personable.”
“Parker was prompt, efficient and very polite. A pleasure to work with!”
“The team whole team conducted themselves as professionals, polite, knowledgeable, prompt, courteous, and with a impeccable work ethic. It was obvious that Chris and Parker had the years of experience, but Zack definitely went above and beyond with my project. Zack was hard working, planned his work, thought through the details, implemented flawlessly, all with a outstanding attitude. Owner Robert and his right hand Kacey executed high integrity, listened and discussed as we decided on the correct system for my home. No doubt I choose the right company/team to upgrade my HVAC system. Innovative Air Solutions is a Premier HVAC Company.”
“Very professional and courteous. I will definitely recommend this company. This is the second time I have used them.”
“Parker was polite and helpful. He assured us everything was ok with the furnace and asked us if we have CO2 detectors. This is my second experience with Innovative, both have been great. I will continue to use your company.”
“The appointment was not, originally, scheduled, until 10 a.m.; however, I received a very, pleasant, upbeat, call, from Parker Case. He stated that he was already down the road from my house and that if it was all right if he dropped in, to check out my heating unit issues.
He promptly, arrived, checked the problem, and gave me the bad news: my circuit board was blown and had to be re-ordered from the manufacturer. Unfortunately, this will not fix my problem over the weekend. He, then, digressed and explained that the labor could be pricey; however, the company will call me, with the estimate, to replace the "mother board". He, further, explained, about financing options, if needed.
So far, Parker seems to be very, knowledgeable about the products and services offered.
Thank you.”
“Our service tech Parker was prompt, courteous and very professional. This was a maintenance call which consisted of a thorough examination of our system, offered a few suggestions to assist in the efficient operation of our unit…very pleased.”
“Parker was great very informative and answered all of our questions. Very professional”
“Parker came on Friday evening to repair our upstairs ac. He was very professional and took care of us and found our initial problem plus a fan motor that was going out. Very happy with his work and thank you for taking care of this before the weekend. Thank you! Very impressed!”
“Real nice answer all questions and real knowledgeable on what he was doing”
“A nice young man did a good job as usual… knows his stuff.”
“We really like Parker, he is always so friendly and very knowledgeable and efficient.”
“Parker was so polite and friendly. I enjoyed having him as our tech.”
“Very friendly and knowledgeable. Good representative for air solutions”
“Parker was very explicit about our unit and explained all the routes and possible costs for any work needed to be done. I was completely satisfied with him and his presentation.”
“The technician, Parker, was very informative and courteous.”
“Mr. Parker was very nice, respectful, and very knowledgeable of his work he did a outstanding job.. Thank you”
“South East Texas heat and a broken 25 year old air conditioning system will get your attention really fast. I would highly recommend the owner and his crew at Innovative Air for taking care of replacing it with a new Lennox A/C and furnace system.. nice and cool in the house now!!
Thanks so much , Kevin”
“Parker was professional and courteous.”
“Parker replaced a malfunctioning component quickly and efficiently. He was very polite and thorough in explaining the process and ensuring I was completely satisfied with the visit.”
“I contacted Kacey late in the afternoon because my AC quit cooling. She had the awesome staff call me right away to schedule and Parker was here first thing in the morning. My whole family uses Innovative for all our AC needs!”
“Seriously, when Parker got here I thought "he's too young." I eat those words gladly as he was waay above anything I expected.
Knows his stuff inside and out (pun intended). Could NOT have asked for a better experience.”
“Parker was very polite and explained everything that he did.”
“Very well satisfied with service and technician (Parker Case)”
“Parker quickly diagnosed the issue on the AC system and promptly replaced the capacitor and connector switch. As this occurred on Saturday morning, going the rest of the weekend without AC was not an option.
Parker had a positive attitude during the service even though it took part of his weekend away.”
“Parker was, as always, professional, friendly and devoted to making sure we are satisfied with our AC!!”
“Great service. Technician was a pleasure to deal with and very professional.”
“Parker was very professional explaining what all had to be done and why. He did a wonderful job. Thank you.”
“My the first person with Innovative Air Solutuins was the sweetest little lady, Honey. I knew we had called the right place. She scheduled us with the nicest young man named Parker. He came on out and took care of our ac problems. Honey even called the next day to check on us. Graet service. I will tell everyone I know to call them if they have any problems. Thank you very much!”