Eloy Castro
Senior Service Technician
47 Reviews
“Very prompt and professional. This time of the year they were able to come out immediately. My only concern is the unit isn’t quite two years old and already had a component failure. I gave it a 5 rating because this had nothing to do with the service. Thanks guys for excellent work.”
“I cannot say enough about how happy we are with our experience. My dads air conditioning went out with 106 temps and Jana ordered a new one and had it installed within just a matter of a few days. They were very patient and professional with all of his questions. Jana also reached out afterwards to make sure we weren’t having any issues.”
“Knew exactly what the problem was and fixed the issue in less than 1/2 hour. Great service!”
“I had excellent service! Fast and very cordial. Appreciate all of you.”
“Eloy did a great job in checking my heating unit and communicating his findings to me.”
“Ashla gave us wonderful communication and Eloy performed a beautiful job installing our whole home surge protection system. Thank you very much!!!”
“After my AC quit working Friday night I called Innovative air solutions and Eloy arrived early on Saturday and made the necessary repairs. I was very pleased with his professionalism and knowledge. I'm now a customer for life!
Thanks Innovative air solutions.
Celeste L.”
“Absolutely amazing and professional services!! From our first meeting with Jeff to the highly knowledgeable and efficient technicians installing our HVAC system, blowing insulation in the attic and installing a surge protector our experience was phenomenal. Innovative sets a bar that other companies should take note from!!”
“Eloy, was very professional, courteous, and explained all the issues in detail.”
“Eloy is very efficient and a great representative and technician of your company.”
“Excellent, as always, Eloy is fabulous, very knowledgeable, answers all of my questions and explains things perfectly!”
“These guys are absolutely the best in the business.”
“Excellent service at a fair price. Eloy was quick and thorough in his repair. Plan to use you guys in the future as long as Eloy is around!”
“Eloy was the greatest! Had my ac unit running in 10 minutes from the time he showed up. Amazing experience to watch and he explained everything. Great service and great company. Thank you so much.”
“I appreciate Eloys professionalism and hard work!”
“Eloy seemed very knowledgeable and offered a practical solution to our issue that we were experiencing with one room in our 5 year old house being much warmer than the rest of the house. I look forward to seeing if this solution will improve air flow like we need in this room.”
“Eloy has been to our house several times & he is always courteous, polite, and knowledgeable. He is more than willing to fix whatever is a concern to us.”
“Very knowledgeable and professional. Punctual and courteous! Impressed!”
“Very impressed by Eloy's professionalism and neatness. He explained everything he did & how it can be remedied. We have always had exceptional service with Innovative Air Solutions.”
“Throughout my entire experience with Innovative Air I was very well taken care of. Ashla was very professional and helped push my job through the company. She took time to listen to my needs and called me back with her technician on the phone. I emailed her documentation for the tech to look over. We needed help understanding what was causing the Trane AC Units to not operate with our Z-Wave thermostat. Mr. Castro was extremely knowledgeable and assisted us by figuring out the issue. The thermostats work now and the credit is all due to you guy helping us. Thank you!
At EyeOn-Pinpoint Security we use local companies when we need things and will be calling you anytime we need assistance with AC units in the future.”
“Innovated Air came out same day I called like they always do for me, fixed the problem in no time! Eloy is the best!”
“Eloy is always courteous and knowledgeable. I am relieved when I hear he’s the tech coming out.”
“Eloy did a great job in checking our ac and heater.”
“Thorough check of my unit.
Great customer service!!”
“The customer service is great. The lady that answered the phone, and the technician were very pleasant and helpful. Great customer service. Thank you”
“Very professional and polite also quick response time neat in his work area in my home very nice guy thank you for your service.”
“Very quick service! Eloy was very professional, located the issue, and made the repair. Kacey and Ashla were also great to work with in getting this call scheduled!”
“Everyone is so friendly, knowledgeable, and very organized. Even after Hurricane Laura, Ashla promptly followed up and made sure to get us back on the schedule. We are extremely pleased with our first experience with Innovative Air Solutions. We are thankful we made the switch and take pride in supporting locally, family owned businesses.”
“Eloy was fantastic, took care of business”
“One of the best technician to work on air conditioning”
“on time, courteous, skilled, knowledgeable, did a perfect job.”
“Elroy replaced 2 sections of our air ducts. He was exceptional!!!, knowledgeable, courteous, efficient and yes I would recommend Innovative Air Solutions and will use them again. I will ask for Elroy for sure. Meritta Kennedy”
“fixed the AC issues I had. Fingers crossed I hopefully will have a lower electric bill.
Eloy is great. So happy I called !”
“Very professional and honest. Explained everything he was seeing in a way I could understand.”
“As always the service tech is very polite and professional. Highly recommend service repair or new install from Innovative Air.”
“Eloy was friendly and gave me good, honest advice. Thank You!”
“One of the best things we did was purchase an extended service agreement with Innovative Air, we are in a home with an older HVAC system that needs a little extra attention. Robert and his team have always been available with prompt response to any of our HVAC request.
When the air is blowing hot and mama ain't happy, ain't nobody happy.”
“I had to get a new inside and outside air conditioner, and all new duct work. Everyone that came out and worked on it was amazing. Kacey was amazing when I had to go to the office one day, then she came to the house to check everything and did a thorough job. The employees and staff were great, very knowledgeable, nice, worked with us on several issues. I would highly recommend them to do your A/C. Also, to top it off my last two electrical bills were down by $60 or more. Thanks for doing a great job!”