Chris Wilcox
Service Technician
20 Reviews
“When a condenser began overheating during midday heat this summer I used Chuck in a Truck Services to come out and take a look. Chuck changed out the fan motor because the amps were a bit high and repeatedly told me the five year old unit was junk and for $4400 he would replace it. The system was blowing cold air at less than fifty degrees.
The condenser shut down again within four hours.
Chuck didn’t want to come back unless he could replace the condenser.
I called Innovative Air Solutions and they sent out Chris Wilcox the next morning. Chris did a complete analysis and found the system was working fine, but the amps on the new fan were still high. He determined the coils were dirty even though they had been washed several times and you could see though both sides.
Chris completely stripped the case down to the floor pan and washed MUD out of the coils for forty five minutes! After reassembly and startup the system has worked like new with no overheating since.
Thank you, Chris Wilcox.
I have since replaced Chuck’s phone number with Innovative Air Solutions.”
“Was an afterhours call. Chris showed up within a hour of me calling in. Had a great attitude and was upbeat after being on a commercial job all day long. He was able to get my ac going again within minutes. Keep Chris around. He has great customer service skills and represents yalls company very well.”
“Chris was a very well mannered young man that came and fixed our air conditioner for us this evening. Thank you for getting here as quick as you could and fixing the problem. We appreciate you!”
“Great service. Fast. Very Knowledgeable about what he was doing.”
“I was able to an appointment quickly. Chris was very professional, he explained what was needed for my repair. He took time to be very thorough. Very respectful and knowledgeable. I am recommending Innovative Air Solutions to my friends and family.”
“Excellent service, very knowledge, professional and so personable . He took the time to figure out our issue, he was able to get our A/C repaired and we are cool and comfortable! We highly recommend Innovative Air Solutions!”
“AC needs part replacement. There was difficulty in getting the old part out and Chris worked with colleagues to get the matter figured out. Now, we have a plan and as soon as the part arrives, we will be back in AC! Can’t wait!”
“I had an unexpected AC problem on a Friday mid morning.
Innovative Solutions responded quickly, courteously and professionally.
Identified the issue and told me the options. I never felt pressured as we went through the options. We had one item that needed to be ordered. They called when they found it and told me the price.
Very satisfied and have now set up with them on a yearly program.”
“Was a after hours call. Chris came out and got the ac back up and running for the weekend until we can get the parts in and repair it.
Awesome service, super professional and had a great attitude with it being a Saturday night call out.”
“Your Techs are very professional and always on point.”
“Yesterday my AC decided to just stop cooling. It always seems to happen after hours. I had tried calling and using the chat but nothing happened and no one answered. I was able to get ahold of someone that works at Innovative. They in turn got Chris to come out. I am not nice when I am hot. Especially when your AC should be cooling. Chris found the issue and got the AC cooling The air blowing was almost 80 and the thermostat was stuck on 75. The outside unit was not turning on. Chris got the system working. I was so grateful! I did apologize since I felt I was rather ugly. He was awesome, professional and super nice. Call them… you will not be disappointed. He gets 5+ stars in my book!
Thank you.”
“Had your company replace a failed AC evaporator core in the attic. The replacement took longer than anticipated but we weren’t asked to pay more. That is always appreciated.”
“Chris was out for a winter check-up, he was actually a little early, called 1st. Very professional and polite, obviously well trained technician, gave me a checklist of what was done and suggested procedures we might need to explore in the future. Job very well done, highly recommend!!”
“Chris was professional and thorough. We will be calling Innovative Air Solutions for all our A/C needs in the future.”
“All of the above technicians were excellent when they serviced our air/heat unit! Very friendly and knowledgeable! We are glad we have y'all for our service!”
“On a hot July day my central air unit quit blowing cold air. I had a small window unit that I installed in one window to get by until I could have the central unit repaired. I called Innovative Air Solutions and made an appointment for a technician to check it the next day.
Chris (the technician) arrived on time and checked the unit, found the problem and fixed the problem with a part he had on his service truck.
Chris was very professional and courteous. I highly recommend this company to anyone in need of A/C service.”
“Chris is a knowledgeable technician. He found the problem with my unit and had the part to repair it. I appreciate his honesty and professionalism.”
“Chris diagnosed and repair my upstairs unit in no time. He even taught me about the function of the coils and how important it is to keep them cleaned.
So we signed up for the Gold Membership on the spot with Chris.
He was very professional and knowledgeable. I would recommend him to anyone!
10/10″
“He wasn't technically able to fix my problem, but made another appointment for when he has the appropriate tools. Very nice guy, answered a lot of my stupid questions.”