Reviews

“This review is long in the making. Innovative installed a complete system in my 80 year old house in March. New inside outside and complete duct replacement and a Gas water heater. Installation took 3 days and there wasn't evidence they were even there when they finished. Clean up couldn't have been better. Since the Installation I've had to call twice for support after the sale and each time they went out of there way to ensure that my concerns were addressed satisfactorily. I would 💯 percent recommend iNnovative to anyone looking for HVAC and plumbing needs.
Thanks guys for being there.”

“Wonderful service. The technician was very knowledgeable and identified the problem with minutes. Very pleased. Don't hesitate to give them a call.”

“Did exactly as we asked and a great price…thanks for doing such an amazing job.”

“I just had a heat pump/air conditioner installed by innovative solutions. I’ve been having air conditioning problems for over a year and had different companies working on my old unit. When I talk to Mason from innovative solutions, he told me that my old unit was 1 TON too small. Even though I didn’t want to replace the old unit because it was only a 2019, it made all the difference in the way my house feels. Before the new unit, every room had a different temperature. Now, after installing the new 5 ton unit, my whole house is very comfortable.
All the guys that work for innovative solutions were extremely nice and professional. Everything I asked them they went out of their way to explain. I can’t say enough good things about all of them.
Starting with Mason, he was very friendly and personable , then Chris, who seems to be the house expert, no matter what your problem. I didn’t meet one guy who wasn’t friendly and knowledgeable. I couldn’t be happier.! Thanks to all you guys!”

“Parker and Kobe are true professionals. They deserve a raise!”

“Brandon took care of my disposal issue. He was professional, thorough and even corrected mistakes made by a company I used prior to turning to Innovative Air. I get superior service every time.”

“Installed a new HVAC unit. I hadn't had a good experience in the past dealing with another local company. The entire Innovative team went above and beyond to make sure they took care of my HVAC needs. They take pride in what they do and it shows from comfort advisor, installation team, technicians and customer service. Thank you for all your hard work and dedication to making sure the customer is happy and satisfied with the services received.
Stacy”

“I was in a real bind with an a/c unit that wasn't working after hours on the 7th of August. I live out of state and my tenant was without air on a 93 degree evening. Innovative Air was exceptional with all aspects of the call out and had the a/c up and running within a few hours. Very professional, courteous and the communication was great from beginning to end. A big shout out to Riley and Rachel. Thanks so much and I will definitely use their services again!!”

“People are very friendly and polite”

“Plumbing techs Davian snd Ashton arrived on time on Friday, June 28, 2024. They proceeded to check out the health of all our plumbing connections, both inside and outside. This is a new service offered by Innovative that I think is really great for all homeowners. In other words, an “annual physical” of all things plumbing. After the guys were finished, they gave my husband and me a detailed verbal report of all findings. We will also receive a written report. JW and I thank Innovative and Davian and Ashton for their excellent support! We look forward to continued business with Innovative.”

“Ben's service was exceptionally great! He educated us on how our furnace is supposed to operate and gave recommendations on the best filters to use and he is a very kind young man.”

“Rachel was really nice and helpful with scheduling a technician to service our unit!”

“We love Ben coming. Everyone there is so nice”

“Ben evaluated the situation and what needed to be done to finish the project very thoroughly. Very nice young man and knew exactly what to look for. I called the office with my request and within an hour Ben was at the house. I would recommend Inovative Services to everyone.”

“Very prompt and professional. This time of the year they were able to come out immediately. My only concern is the unit isn’t quite two years old and already had a component failure. I gave it a 5 rating because this had nothing to do with the service. Thanks guys for excellent work.”

“On time and very professional and courteous very satisfied”

“Every thing went great”

“When a condenser began overheating during midday heat this summer I used Chuck in a Truck Services to come out and take a look. Chuck changed out the fan motor because the amps were a bit high and repeatedly told me the five year old unit was junk and for $4400 he would replace it. The system was blowing cold air at less than fifty degrees.
The condenser shut down again within four hours.
Chuck didn’t want to come back unless he could replace the condenser.
I called Innovative Air Solutions and they sent out Chris Wilcox the next morning. Chris did a complete analysis and found the system was working fine, but the amps on the new fan were still high. He determined the coils were dirty even though they had been washed several times and you could see though both sides.
Chris completely stripped the case down to the floor pan and washed MUD out of the coils for forty five minutes! After reassembly and startup the system has worked like new with no overheating since.
Thank you, Chris Wilcox.
I have since replaced Chuck’s phone number with Innovative Air Solutions.”

“I cannot say enough about how happy we are with our experience. My dads air conditioning went out with 106 temps and Jana ordered a new one and had it installed within just a matter of a few days. They were very patient and professional with all of his questions. Jana also reached out afterwards to make sure we weren’t having any issues.”

“Was an afterhours call. Chris showed up within a hour of me calling in. Had a great attitude and was upbeat after being on a commercial job all day long. He was able to get my ac going again within minutes. Keep Chris around. He has great customer service skills and represents yalls company very well.”

“Technician arrived and quickly diagnosed the problem. He showed me the problem and had the part needed. He replaced the part and was very eager to check my system over to assure it was fixed. It operated perfectly since.”

“Ben did a great job checking everything out. It was great to have someone show up when they said they would. Would recommend him to everyone”

“These 3 just spent 2 1/2 days in our attic removing and replacing our entire duct system – fabrication of the new duct system, removal of the old system and installation of the new system. This included 3 additional ven drops, all new grills – the works. Now they are picking up the supplies needed to blow more insulation into the attic.”

“Chris was a very well mannered young man that came and fixed our air conditioner for us this evening. Thank you for getting here as quick as you could and fixing the problem. We appreciate you!”

“Parker was very good in finding the problem right away. Will be using this company from now on.”

“Great service…arrived when scheduled…. The technician diagnosed the problem and my husband was able to fix it… we have always been able to count on Innovative Air Solutions to take care of us…”

“Professionalism, Punctuality, Quality, Responsiveness, and Value.
Awesome customer service from explaining service and scheduling appointment (thanks, Ms. Rachel) to text status updates for visit confirmation and arrival time to the actual service. The tech, Melissa S. was AWESOME. Explained process while performing maintenance and was very professional and personable. This is our (and should be your) go-to company.”

“Melissa was on time, very professional and very dedicated to her work. In spite of the excessive heat she never faded. Definitely would not hesitate to call Innovative Air Solutions and recommend them highly.”

“Great service. Fast. Very Knowledgeable about what he was doing.”

“Knew exactly what the problem was and fixed the issue in less than 1/2 hour. Great service!”

“Was having problems with a new unit installed by Innovative Air. Parker Case came out and checked out the new unit. He found the problem, corrected it and had cool air flowing within 30 minutes. Once again, Parker did an outstanding job as he always does. He is extremely knowledgeable, courteous, and a pleasure to work with.”

“Very fast response! Ben was polite and knowledgeable. Worked efficiently and cleaned up after job was complete. Highly recommend.”

“I’m extremely pleased with the professionalism with your company! I appreciate the quick response to my late night call and keeping in touch with me about my appointment and about who my tech would be. I was even sent a picture of him so I knew who to expect. Your technician was professional and very knowledgeable. He is an our friend and I know what a respectful young man he is! I will always request Parker Case for the service of our A/C needs. We are very impressed with his knowledge and will recommend him to family and friends!”

“I was able to an appointment quickly. Chris was very professional, he explained what was needed for my repair. He took time to be very thorough. Very respectful and knowledgeable. I am recommending Innovative Air Solutions to my friends and family.”

“Dyllan Abraham and Jeff did a wonderful job. The are very good at their job. They are very knowledgeable and thorough at what they do. They are also very clean neat and organized and very polite. I would highly recommend them.”

“Excellent service, very knowledge, professional and so personable . He took the time to figure out our issue, he was able to get our A/C repaired and we are cool and comfortable! We highly recommend Innovative Air Solutions!”

“I highly recommend this company. They were very professional and explained the process.
Everything looks awesome.”

“Jeff was very knowledgeable and helpful. He was honest and a great sales man. He did a great job.”

“Everyone on the Innovative Team are hands on and willing to go above and beyond to help. I’ve been using Innovative for my job and my home for years. You’re going to get a direct answer, no beating around the bush. This time Mr. Jeff even went beyond to find me a better price. Hands down the best. Will always trust my business to them.”

“It was great.”

“AC needs part replacement. There was difficulty in getting the old part out and Chris worked with colleagues to get the matter figured out. Now, we have a plan and as soon as the part arrives, we will be back in AC! Can’t wait!”

“Ben was friendly and knowledgeable!”

“I had an unexpected AC problem on a Friday mid morning.
Innovative Solutions responded quickly, courteously and professionally.
Identified the issue and told me the options. I never felt pressured as we went through the options. We had one item that needed to be ordered. They called when they found it and told me the price.
Very satisfied and have now set up with them on a yearly program.”

“I had my A/C system cleaned and tested recently by Ben. Ben did such thorough work and was completely courteous. I have been a diamond member for some time now have not regretted it yet. Thank you for the hard work that you do.”

“Chris came out and replaced the breaker switch on the ac unit. Fast and easy.”

“Parker Case came out to do our maintenance check. He is so knowledgeable at what he does. So happy to have him as our service person”

“Ben offered to climb into my attic to check my ducts. He closed down some which allowed more air in my front bedroom. It helped so much!”

“Extremely pleased as always with the service and the technician that performed the service.”

“Was a after hours call. Chris came out and got the ac back up and running for the weekend until we can get the parts in and repair it.
Awesome service, super professional and had a great attitude with it being a Saturday night call out.”

“Your Techs are very professional and always on point.”

“Yesterday my AC decided to just stop cooling. It always seems to happen after hours. I had tried calling and using the chat but nothing happened and no one answered. I was able to get ahold of someone that works at Innovative. They in turn got Chris to come out. I am not nice when I am hot. Especially when your AC should be cooling. Chris found the issue and got the AC cooling The air blowing was almost 80 and the thermostat was stuck on 75. The outside unit was not turning on. Chris got the system working. I was so grateful! I did apologize since I felt I was rather ugly. He was awesome, professional and super nice. Call them… you will not be disappointed. He gets 5+ stars in my book!
Thank you.”

“Ben was very knowledgeable and professional. Thank you for you estimate.”

“The tech was very professional, an explained the process. Very satisfied with service, an would have no problem recommending this company for A/C work.”

“I had excellent service! Fast and very cordial. Appreciate all of you.”

“Parker is great! He’s friendly and always takes time to answer questions and make sure we understand what needs to be done.”

“Mr. Warner was professional and informative, on time, and wore foot covering!”

“Ben has always done a good job and we are glad you always send him to work on our equipment. Thank you for taking care of our a/c and heater.”

“They were quick to get to my house and fix my heater when it was frigid outside. They also thoroughly explained what was wrong and how they fixed it. I will definitely use Innovative Air Solutions again when needed.”

“I had used Innovative Air on two prior occasions and had been pleased with their service. This was another good experience.”

“Had your company replace a failed AC evaporator core in the attic. The replacement took longer than anticipated but we weren’t asked to pay more. That is always appreciated.”

“Chris was out for a winter check-up, he was actually a little early, called 1st. Very professional and polite, obviously well trained technician, gave me a checklist of what was done and suggested procedures we might need to explore in the future. Job very well done, highly recommend!!”

“Eloy did a great job in checking my heating unit and communicating his findings to me.”

“Chris was professional and thorough. We will be calling Innovative Air Solutions for all our A/C needs in the future.”

“All of the above technicians were excellent when they serviced our air/heat unit! Very friendly and knowledgeable! We are glad we have y'all for our service!”

“Did a great job!”

“Ben G. came to our house on October 14 to perform a Cool-Saver tune-up that is sponsored by Entergy. Ben arrived on time (8:00 am!) and immediately started work. He explained what he found and his suggestions for correction. Ben had enthusiasm and was very courteous. We enjoyed his visit and highly recommend using Innovation Air Solutions for your heating and cooling needs!!”

“Thanks for an efficient review and repair. Made some good recommendations I am thinking about. Will use again.”

“Innovative air always goes above and beyond to take of our entire family”

“Ashla gave us wonderful communication and Eloy performed a beautiful job installing our whole home surge protection system. Thank you very much!!!”

“He was very professional, detail oriented and educational. He showed me the problem and explained the issues very thoroughly. Took care of the issue in a timely manner. Would recommend him to any of my friends.”

“After my AC quit working Friday night I called Innovative air solutions and Eloy arrived early on Saturday and made the necessary repairs. I was very pleased with his professionalism and knowledge. I'm now a customer for life!”

“Alton was friendly and told what he was going to do. He clean up any mess that was left behind.”

“very professional”

“Jeff did a thorough job assessing the house and providing me with quotes for a range of systems. He was very amicable and understanding on my needs. He explained everything thoroughly.”

“Great service, they installed all inside equipment, worked well with my contractor, they were in and out”

“Always the best service ever”

“Absolutely amazing and professional services!! From our first meeting with Jeff to the highly knowledgeable and efficient technicians installing our HVAC system, blowing insulation in the attic and installing a surge protector our experience was phenomenal. Innovative sets a bar that other companies should take note from!!”

“Asked to have a lose bolt tightened.”

“Eloy, was very professional, courteous, and explained all the issues in detail.”

“It was an excellent experience. I called as soon as I realized we had a problem with our ac cooling properly. The receptionist told me she could have someone out by 3pm! I was very surprised that I got service so quickly.
Ben G. came out and checked it, immediately found the problem and replaced a part. No waiting on part and having to reschedule.
My husband and I was extremely pleased!”

“On a hot July day my central air unit quit blowing cold air. I had a small window unit that I installed in one window to get by until I could have the central unit repaired. I called Innovative Air Solutions and made an appointment for a technician to check it the next day.
Chris (the technician) arrived on time and checked the unit, found the problem and fixed the problem with a part he had on his service truck.
Chris was very professional and courteous. I highly recommend this company to anyone in need of A/C service.”

“Parker has always been very professional with great communication skills. We have used him for our personal home and our rental home. Our tenant has even requested Parker for any future air conditioning needs.”

“Chris is a knowledgeable technician. He found the problem with my unit and had the part to repair it. I appreciate his honesty and professionalism.”

“Very friendly, polite, definitely knows how to repair/exchange air conditioner thermostat.”

“Eloy is very efficient and a great representative and technician of your company.”

“Jeff is very kind and Courteous he mapped out the whole house did the quality air test and he was very professional we are very satisfied”

“This is a test review form from BxB Media. Please reply to let us know if it was received. Thanks!”

“Chris diagnosed and repair my upstairs unit in no time. He even taught me about the function of the coils and how important it is to keep them cleaned.
So we signed up for the Gold Membership on the spot with Chris.
He was very professional and knowledgeable. I would recommend him to anyone!
10/10”

“He wasn't technically able to fix my problem, but made another appointment for when he has the appropriate tools. Very nice guy, answered a lot of my stupid questions.”

“Robert and Jeff came to my house to explain options about repair or replacement. Since our other unit had given us many problems in the past, I decided on a new unit. They gave me several options but never pressured me in my decision making process. I appreciate that so much. I picked out one and it was ordered that day. One week later it was installed. They offered keeping me cool by offering me a dehumidifier, etc, but I had an upstairs unit that kept me comfortable until the new unit arrived. Thanks, Robert and Jeff for making this purchase and installation a pleasant experience. You are the best! ⭐️⭐️⭐️⭐️⭐️”

“Parker is great. He’s a super technician and has been out to my house several times to diagnose problems, first with the old A/C before it was replaced and later with the upstairs unit to figure out what its issue was. The problem was solved with some of his knowledge of the unit and his amazing skills at fixing things. He has such a nice, caring personality but is professional as well. Thanks, Parker! ⭐️⭐️⭐️⭐️⭐️”

“Steven and Trevor worked very hard on a very hot day installing my new A/C. They never sat taking just a few breaks to hydrate and eat a bite of lunch. They were very efficient and knowledgeable about their job. By the end of the day, my house was getting cool reaching the temperature set on the thermostat and it’s been consistent ever since. I’m very happy with their professionalism. I’d give them more than ⭐️⭐️⭐️⭐️⭐️ if I could. Thank you for your hard work, Steven and Trevor.”

“Parker is very knowledgeable, courteous and thorough, we appreciate him very much.”

“After 2 1/2 years I finally contacted Innovative Air solutions for a maintenance plan for the unit they installed following our total rebuild after hurricane Harvey. Chris came out today to inspect the system. He called ahead of time and arrived when scheduled. He was very courteous and professional and gave me a step-by-step description of what the plan entailed. I am careful to keep ants away from the outside unit but little did I know, they had built a huge mound inside where I could not see it. Chris removed the panels and showed me the problem. He explained what type of electrical issues I would be facing if it had gone unnoticed. He removed the ants, totally cleaned the unit and gave it a thorough inspection, including the air handler that is in my attic. He insured the drain lines were clear and free of algae. He obviously knew his business and was happy to convey his knowledge to me in a manner I could easily understand. He saved me from a potentially costly repair in the future. Thank you Chris and Innovative Air Solutions for a job well done. See you in six months.
And thank you Robert Currie for employing such professionals.”

“Innovative air always goes above and beyond. We have been loyal customers for years and that includes 3 different households in our family. Innovative air ALWAYS has treated us like part of their family from day 1. Years ago when our daughter was suffering with severe allergies, mr Robert himself came and inspected everything to see if it was possibly a problem with our system that was causing it. Our family will never use anyone but innovative air. We are very grateful for all they do!”

“Annual inspection. Very well done!”

“Parker showed up on time and got my ac back up in no time.
Sunday call out”

“The employees are always nice, respectful, and helpful. No one tries to force other services on you. They do give you options and recommendations as to what was all done during the servicing and it lets the customer decide what works best for them!”

“We were asked to provide emergency services for our client and had no contractor base to call on. We asked our local team and was provided with IAS' information. From the start, when talking to Makenzie, it was apparent we called on the r! We are a nationwide service provider who pride ourselves on customer service and support. I can say one thing is certain, we will use IAS for ALL of our HVAC needs anywhere they service. A++ service and support. You cant get better than them!ight company! She was super efficient, friendly, and a joy to work with! On the service side, Parker is an amazing tech who communicated the issues, was onsite and spot on with his diagnosis! All while running a series of emergency calls”

“Ben was pleasant and very thorough in checking out our unit and answering our questions and concerns .”

“Parker was on time and exceptional with his work and helping explain what small issue we had going on during our routine maintenance appointment. Have been using Innovative since we purchased our older home in 2019. Always exceptional service and quality!”

“Excellent, as always, Eloy is fabulous, very knowledgeable, answers all of my questions and explains things perfectly!”

“Ben is very nice young man that knows his trade. Innovative air systems has been a great choice for me. The service after the sell is amazing. The individuals who installed the first unit never came back to service or even offered service. Again Innovative air in my opinion is a fantastic company.”

“He did a great job and was thorough.”

“Nice friendly people. Answers all questions you may have. They also will tell you about new produces out to help improve your atmosphere.
Job Well Done Always”

“Old thermostat stopped working. Ben replaced it, set up the new one, verified ac and furnace worked from new thermostat and went through all the features of the new unit, all in the same day. Great job.”

“Parker is very courteous and knowledgable.”

“Our AC stopped working the day after Christmas. Parker called back right away and was at our house less then 30 minutes. He was very polite and got it fixed for us. With it being the holidays and from start to finish it only took less then a hour, AMAZING!!!”

“These guys are absolutely the best in the business.”

“Can’t say enough about Robert’s team of professionals!!! Keep up the great work!”

“Parker was extremely helpful. He is a very knowledgeable young man who keeps his customer in mind for the service he is providing. We will definitely continue to use Innovative Air for future needs.”

“Punctual and professional. Very informative and helpful. Very satisfied with his service.”

“Excellent service at a fair price. Eloy was quick and thorough in his repair. Plan to use you guys in the future as long as Eloy is around!”

“Parker was great. He was very knowledgeable and professional. I look forward to doing business with him and the company again.”

“Parker was a delight to work with. He is a very nice young man that did an excellent job. I am pleased that he was assigned to us. Thank you Parker!!”

“Wayne was very polite and professional. Very helpful as well.”

“Excellent service!”

“Technician was very knowledgeable and very polite. We were impressed with the timeframe and the thoroughness.”

“You always come when I need you.”

“Parker was on time,professional, and pointed out a lot of things wrong and needed to be fixed”

“Eloy was the greatest! Had my ac unit running in 10 minutes from the time he showed up. Amazing experience to watch and he explained everything. Great service and great company. Thank you so much.”

“Parker was excellent! He explained everything that was going on in a way that I understood him! Very kind and honest guy! Will definitely be calling back for any service needs and will request Parker!”

“Very informative”

“He was very courteous and fully explained everything to me. He fixed our ac same day. I’m appreciative of his service today.”

“Very nice and got right work and got it done thank you for being so fast”

“Parker was excellent. He was very courteous and very quick on the repair. I would recommend him and this company to anyone. Thanks Parker.”

“I appreciate Eloys professionalism and hard work!”

“Tanner was courtesy, professional and overall great.”

“Very honest and knowledgeable worker.”

“Very friendly and knowledgeable. Thanks!”

“These guys are great and professional. I highly recommend Innovative Air for all your HVAC service.”

“Eloy seemed very knowledgeable and offered a practical solution to our issue that we were experiencing with one room in our 5 year old house being much warmer than the rest of the house. I look forward to seeing if this solution will improve air flow like we need in this room.”

“Very professional and friendly tells what status is on air conditioner after checking everything.”

“Quick, efficient, friendly service!”

“Parker is a AAA+ technician. Gets the job done quick and right the first time. Would highly recommend for service.”

“Friendly and very professional. Did a real good job.”

“Diagnosed and repaired the issue quickly. A+”

“Wayne was on time, courteous and is working with us to get the most out of our AC system.”

“Eloy has been to our house several times & he is always courteous, polite, and knowledgeable. He is more than willing to fix whatever is a concern to us.”

“Very knowledgeable and professional. Punctual and courteous! Impressed!”

“Very impressed by Eloy's professionalism and neatness. He explained everything he did & how it can be remedied. We have always had exceptional service with Innovative Air Solutions.”

“Very efficient and knowledgeable young men. They cleaned the ducts and Parker installed the air purifier and filter. He made sure everything was working and I didn’t have any questions before he left.”

“It was a very pleasant experience.”

“Service person Parker was so nice and explained everything he was doing.”

“Tech was punctual and knowledgeable.”

“Parker Case was our service/repair agent. He did a thorough inspection and made the repair promptly. The charge was very reasonable and we are now scheduled for regular maintenance checks which will extend the life of our unit. Very pleased with the agent and the service/repair provided.”

“Provided prompt service at about 9:30 PM, performed thorough check to identify problems, explained what was found and what was required to repair furnace. A new circuit board was required. which was found in stock in Beaumont, TXand installed the next afternoon. He thoroughly checked out operation before leaving. Parker was friendly and good natured during both visits and worked in a professional manner. I would definitely recommend him to others for similar repair work.”

“Came today and did a few things in my attic. Thermostat still says 63 has never went up yet,I know it's cold outside but it should warm up at some point. It has not went up just 1 degree still at 68 been there for 3 days now.”

“Throughout my entire experience with Innovative Air I was very well taken care of. Ashla was very professional and helped push my job through the company. She took time to listen to my needs and called me back with her technician on the phone. I emailed her documentation for the tech to look over. We needed help understanding what was causing the Trane AC Units to not operate with our Z-Wave thermostat. Mr. Castro was extremely knowledgeable and assisted us by figuring out the issue. The thermostats work now and the credit is all due to you guy helping us. Thank you!”

“Innovative Air has the most respectful, courteous staff in the Golden Triangle area!!! Great job!!!”

“Innovated Air came out same day I called like they always do for me, fixed the problem in no time! Eloy is the best!”

“Did a great job!”

“Parker was very friendly, polite and found a less expensive way to remedy our problem. We were more than pleased with his service to us.”

“One of the best service experiences I’ve ever had. Parker is both knowledgeable and personable.”

“Parker was prompt, efficient and very polite. A pleasure to work with!”

“The team whole team conducted themselves as professionals, polite, knowledgeable, prompt, courteous, and with a impeccable work ethic. It was obvious that Chris and Parker had the years of experience, but Zack definitely went above and beyond with my project. Zack was hard working, planned his work, thought through the details, implemented flawlessly, all with a outstanding attitude. Owner Robert and his right hand Kacey executed high integrity, listened and discussed as we decided on the correct system for my home. No doubt I choose the right company/team to upgrade my HVAC system. Innovative Air Solutions is a Premier HVAC Company.”

“Very professional and courteous. I will definitely recommend this company. This is the second time I have used them.”

“Parker was polite and helpful. He assured us everything was ok with the furnace and asked us if we have CO2 detectors. This is my second experience with Innovative, both have been great. I will continue to use your company.”

“The appointment was not, originally, scheduled, until 10 a.m.; however, I received a very, pleasant, upbeat, call, from Parker Case. He stated that he was already down the road from my house and that if it was all right if he dropped in, to check out my heating unit issues.
He promptly, arrived, checked the problem, and gave me the bad news: my circuit board was blown and had to be re-ordered from the manufacturer. Unfortunately, this will not fix my problem over the weekend. He, then, digressed and explained that the labor could be pricey; however, the company will call me, with the estimate, to replace the "mother board". He, further, explained, about financing options, if needed.
So far, Parker seems to be very, knowledgeable about the products and services offered.
Thank you.”

“Our service tech Parker was prompt, courteous and very professional. This was a maintenance call which consisted of a thorough examination of our system, offered a few suggestions to assist in the efficient operation of our unit…very pleased.”

“Parker was great very informative and answered all of our questions. Very professional”

“Parker came on Friday evening to repair our upstairs ac. He was very professional and took care of us and found our initial problem plus a fan motor that was going out. Very happy with his work and thank you for taking care of this before the weekend. Thank you! Very impressed!”

“Real nice answer all questions and real knowledgeable on what he was doing”

“A nice young man did a good job as usual… knows his stuff.”

“We really like Parker, he is always so friendly and very knowledgeable and efficient.”

“Eloy is always courteous and knowledgeable. I am relieved when I hear he’s the tech coming out.”

“Eloy did a great job in checking our ac and heater.”

“Thorough check of my unit.
Great customer service!!”

“Excellent”

“The customer service is great. The lady that answered the phone, and the technician were very pleasant and helpful. Great customer service. Thank you”

“Very professional and polite also quick response time neat in his work area in my home very nice guy thank you for your service.”

“Very quick service! Eloy was very professional, located the issue, and made the repair. Kacey and Ashla were also great to work with in getting this call scheduled!”

“Everyone is so friendly, knowledgeable, and very organized. Even after Hurricane Laura, Ashla promptly followed up and made sure to get us back on the schedule. We are extremely pleased with our first experience with Innovative Air Solutions. We are thankful we made the switch and take pride in supporting locally, family owned businesses.”

“Parker was so polite and friendly. I enjoyed having him as our tech.”

“One of the best technician to work on air conditioning”

“As I have said before, these guys know their business. Most courteous professional service technicians . Keep up the good work guys!!!”

“Very friendly and knowledgeable. Good representative for air solutions”

“Parker was very explicit about our unit and explained all the routes and possible costs for any work needed to be done. I was completely satisfied with him and his presentation.”

“Wayne Currie was very knowledgeable , efficient and courteous doing the service call which is what I have come to expect from the office personnel and techs at Innovative Air Solutions”

“The technician, Parker, was very informative and courteous.”

“Mr. Parker was very nice, respectful, and very knowledgeable of his work he did a outstanding job.. Thank you”

“Great job!”

“on time, courteous, skilled, knowledgeable, did a perfect job.”

“I use Innovative Air for residential and commercial A/C repairs. These guys are the best I’ve have ever used, they are professional at their work and the most courteous. It’s great to have such a great company in our local area !”

“Our unit was old an went out so we called you guys an got it replaced in the same week. They were very professional an friendly. Kacey was here several time to make sure everything was going as planned an on time. Thank you Kacey an the institution team for the hard work you guys put into getting us cool again. We will recommend Innovative Air Solutions an we will be using Innovative for maintenance in the future. 2 Thumbs up an a 5* rating from all of us. Thank again ?”

“Very satisfied with SERVICE. Technician was very knowledgeable & professional. I will definitely be a repeat customer.”

“Did a great job identifying the problem.”

“South East Texas heat and a broken 25 year old air conditioning system will get your attention really fast. I would highly recommend the owner and his crew at Innovative Air for taking care of replacing it with a new Lennox A/C and furnace system.. nice and cool in the house now!!
Thanks so much , Kevin”

“Best company ever, nothing worse than coming in the office from the weekend to find out that the AC went out and the office was cooking. Made a call and within 30 mins someone was on site and within 2 hours of my call the air was blowing cold again. I cant thank innovative air solutions enough. Wont use anyone else”

“Parker was professional and courteous.”

“A+ that’s all I can say”

“Parker replaced a malfunctioning component quickly and efficiently. He was very polite and thorough in explaining the process and ensuring I was completely satisfied with the visit.”

“Elroy replaced 2 sections of our air ducts. He was exceptional!!!, knowledgeable, courteous, efficient and yes I would recommend Innovative Air Solutions and will use them again. I will ask for Elroy for sure. Meritta Kennedy”

“I contacted Kacey late in the afternoon because my AC quit cooling. She had the awesome staff call me right away to schedule and Parker was here first thing in the morning. My whole family uses Innovative for all our AC needs!”

“fixed the AC issues I had. Fingers crossed I hopefully will have a lower electric bill.
Eloy is great. So happy I called !”

“Seriously, when Parker got here I thought "he's too young." I eat those words gladly as he was waay above anything I expected.
Knows his stuff inside and out (pun intended). Could NOT have asked for a better experience.”

“Very professional and honest. Explained everything he was seeing in a way I could understand.”

“Parker was very polite and explained everything that he did.”

“As always the service tech is very polite and professional. Highly recommend service repair or new install from Innovative Air.”

“AC was struggling to keep up. Called out tech and they were at my house within an hour. (On a Sunday evening) Diagnosed the problem and ordered the part. Bypassed a setting to keep us cool until the part comes in. Fast and friendly as always. Thankfully it turned out to be the thermostat which is about the best we could hope for. Nonetheless, the service was great and that’s what you come to expect with Innovative. ??”

“Excellent”

“Parker did a great job!”

“Fast and efficient!!”

“Very well satisfied with service and technician (Parker Case)”

“Eloy was friendly and gave me good, honest advice. Thank You!”

“Excellent”

“Parker quickly diagnosed the issue on the AC system and promptly replaced the capacitor and connector switch. As this occurred on Saturday morning, going the rest of the weekend without AC was not an option.
Parker had a positive attitude during the service even though it took part of his weekend away.”

“We are very pleased with the service.”

“He did a great job.”

“Parker was, as always, professional, friendly and devoted to making sure we are satisfied with our AC!!”

“Wayne was great. He checked all the equipment and fixed what he found wrong. Excellent work and a great young man.”

“This young man is always polite and explains what is going on with ac and very helpful”

“Great service. Technician was a pleasure to deal with and very professional.”

“Parker was very professional explaining what all had to be done and why. He did a wonderful job. Thank you.”

“One of the best things we did was purchase an extended service agreement with Innovative Air, we are in a home with an older HVAC system that needs a little extra attention. Robert and his team have always been available with prompt response to any of our HVAC request.
When the air is blowing hot and mama ain't happy, ain't nobody happy.”

“I had to get a new inside and outside air conditioner, and all new duct work. Everyone that came out and worked on it was amazing. Kacey was amazing when I had to go to the office one day, then she came to the house to check everything and did a thorough job. The employees and staff were great, very knowledgeable, nice, worked with us on several issues. I would highly recommend them to do your A/C. Also, to top it off my last two electrical bills were down by $60 or more. Thanks for doing a great job!”

“Innovative Air is a top-notch operation. After a service call, the technician got our unit running and outlined the issues with our old system. We decided to cut our losses and opt for a new system: AC, gas furnace, thermostat. Kacey surveyed our home and promptly gave us several options for replacement. We made our choice and scheduled installation for the next week. Chris, our installer, was prompt and very professional. He found some unforeseen problems and identified a "work around" for us. He and Zach were very efficient and caused us a minimum of disruption. I was very pleased with the job and would highly recommend Innovative Air to anyone needing service or a new system.”

“My the first person with Innovative Air Solutuins was the sweetest little lady, Honey. I knew we had called the right place. She scheduled us with the nicest young man named Parker. He came on out and took care of our ac problems. Honey even called the next day to check on us. Graet service. I will tell everyone I know to call them if they have any problems. Thank you very much!”

“I cannot say enough about my experience with Innovative Air Solutions! Kacey lead me in the right direction of purchasing the Reme Halo and helped me understand the importance of having the right filter! Wayne did a great job of not only installing but letting me know what I need to do to keep it in working order by having a maintenance agreement! Coronavirus? Not in this house! Mold, pollen, dust etc. have no place in my home any longer! Thank y'all for educating me and solving my problem! Breathing easier and living life healthier!”

“Fantastic and so friendly! Robert cares about his community and that is super important to Me! Ask them about air quality!”

“Many thanks to Robert, Kasey, and all the gang for taking care of our new HVAC installation. They efficiently did the installation, answered our questions, and followed up with fine tuning of the system. It is my pleasure to recommend Innovation Air Solutions.”

“Something to be said about living in a small town! Called Robert & his team with a special request for my parents home. Parker showed up super fast, evaluated the situation & was able to get them up & running in no time. Thank you Innovative Air Solutions for EVERYTHING!”