Testimonials – Air Conditioning Articles
“Installed a new HVAC unit. I hadn't had a good experience in the past dealing with another local company. The entire Innovative team went above and beyond to make sure they took care of my HVAC needs. They take pride in what they do and it shows from comfort advisor, installation team, technicians and customer…
Continue Reading“I was in a real bind with an a/c unit that wasn't working after hours on the 7th of August. I live out of state and my tenant was without air on a 93 degree evening. Innovative Air was exceptional with all aspects of the call out and had the a/c up and running within…
Continue Reading“People are very friendly and polite”
Continue Reading“On time and very professional and courteous very satisfied”
Continue Reading“When a condenser began overheating during midday heat this summer I used Chuck in a Truck Services to come out and take a look. Chuck changed out the fan motor because the amps were a bit high and repeatedly told me the five year old unit was junk and for $4400 he would replace it.…
Continue Reading“I cannot say enough about how happy we are with our experience. My dads air conditioning went out with 106 temps and Jana ordered a new one and had it installed within just a matter of a few days. They were very patient and professional with all of his questions. Jana also reached out afterwards…
Continue Reading“Was an afterhours call. Chris showed up within a hour of me calling in. Had a great attitude and was upbeat after being on a commercial job all day long. He was able to get my ac going again within minutes. Keep Chris around. He has great customer service skills and represents yalls company very…
Continue Reading“Technician arrived and quickly diagnosed the problem. He showed me the problem and had the part needed. He replaced the part and was very eager to check my system over to assure it was fixed. It operated perfectly since.”
Continue Reading“Ben did a great job checking everything out. It was great to have someone show up when they said they would. Would recommend him to everyone”
Continue Reading“Chris was a very well mannered young man that came and fixed our air conditioner for us this evening. Thank you for getting here as quick as you could and fixing the problem. We appreciate you!”
Continue Reading“Parker was very good in finding the problem right away. Will be using this company from now on.”
Continue Reading“Great service…arrived when scheduled…. The technician diagnosed the problem and my husband was able to fix it… we have always been able to count on Innovative Air Solutions to take care of us…”
Continue Reading“Professionalism, Punctuality, Quality, Responsiveness, and Value. Awesome customer service from explaining service and scheduling appointment (thanks, Ms. Rachel) to text status updates for visit confirmation and arrival time to the actual service. The tech, Melissa S. was AWESOME. Explained process while performing maintenance and was very professional and personable. This is our (and should be…
Continue Reading“Melissa was on time, very professional and very dedicated to her work. In spite of the excessive heat she never faded. Definitely would not hesitate to call Innovative Air Solutions and recommend them highly.”
Continue Reading“Great service. Fast. Very Knowledgeable about what he was doing.”
Continue Reading“Knew exactly what the problem was and fixed the issue in less than 1/2 hour. Great service!”
Continue Reading“Was having problems with a new unit installed by Innovative Air. Parker Case came out and checked out the new unit. He found the problem, corrected it and had cool air flowing within 30 minutes. Once again, Parker did an outstanding job as he always does. He is extremely knowledgeable, courteous, and a pleasure to…
Continue Reading“Very fast response! Ben was polite and knowledgeable. Worked efficiently and cleaned up after job was complete. Highly recommend.”
Continue Reading“I’m extremely pleased with the professionalism with your company! I appreciate the quick response to my late night call and keeping in touch with me about my appointment and about who my tech would be. I was even sent a picture of him so I knew who to expect. Your technician was professional and very…
Continue Reading“I was able to an appointment quickly. Chris was very professional, he explained what was needed for my repair. He took time to be very thorough. Very respectful and knowledgeable. I am recommending Innovative Air Solutions to my friends and family.”
Continue Reading“Excellent service, very knowledge, professional and so personable . He took the time to figure out our issue, he was able to get our A/C repaired and we are cool and comfortable! We highly recommend Innovative Air Solutions!”
Continue Reading“I highly recommend this company. They were very professional and explained the process. Everything looks awesome.”
Continue Reading“Everyone on the Innovative Team are hands on and willing to go above and beyond to help. I’ve been using Innovative for my job and my home for years. You’re going to get a direct answer, no beating around the bush. This time Mr. Jeff even went beyond to find me a better price. Hands…
Continue Reading“AC needs part replacement. There was difficulty in getting the old part out and Chris worked with colleagues to get the matter figured out. Now, we have a plan and as soon as the part arrives, we will be back in AC! Can’t wait!”
Continue Reading“Ben was friendly and knowledgeable!”
Continue Reading“I had an unexpected AC problem on a Friday mid morning. Innovative Solutions responded quickly, courteously and professionally. Identified the issue and told me the options. I never felt pressured as we went through the options. We had one item that needed to be ordered. They called when they found it and told me the…
Continue Reading“I had my A/C system cleaned and tested recently by Ben. Ben did such thorough work and was completely courteous. I have been a diamond member for some time now have not regretted it yet. Thank you for the hard work that you do.”
Continue Reading“Chris came out and replaced the breaker switch on the ac unit. Fast and easy.”
Continue Reading“Extremely pleased as always with the service and the technician that performed the service.”
Continue Reading“Was a after hours call. Chris came out and got the ac back up and running for the weekend until we can get the parts in and repair it. Awesome service, super professional and had a great attitude with it being a Saturday night call out.”
Continue Reading“Your Techs are very professional and always on point.”
Continue Reading“Yesterday my AC decided to just stop cooling. It always seems to happen after hours. I had tried calling and using the chat but nothing happened and no one answered. I was able to get ahold of someone that works at Innovative. They in turn got Chris to come out. I am not nice when…
Continue Reading“The tech was very professional, an explained the process. Very satisfied with service, an would have no problem recommending this company for A/C work.”
Continue Reading“I had excellent service! Fast and very cordial. Appreciate all of you.”
Continue Reading“Ben has always done a good job and we are glad you always send him to work on our equipment. Thank you for taking care of our a/c and heater.”
Continue Reading“I had used Innovative Air on two prior occasions and had been pleased with their service. This was another good experience.”
Continue Reading“Had your company replace a failed AC evaporator core in the attic. The replacement took longer than anticipated but we weren’t asked to pay more. That is always appreciated.”
Continue Reading“All of the above technicians were excellent when they serviced our air/heat unit! Very friendly and knowledgeable! We are glad we have y'all for our service!”
Continue Reading“Thanks for an efficient review and repair. Made some good recommendations I am thinking about. Will use again.”
Continue Reading“Innovative air always goes above and beyond to take of our entire family”
Continue Reading“He was very professional, detail oriented and educational. He showed me the problem and explained the issues very thoroughly. Took care of the issue in a timely manner. Would recommend him to any of my friends.”
Continue Reading“After my AC quit working Friday night I called Innovative air solutions and Eloy arrived early on Saturday and made the necessary repairs. I was very pleased with his professionalism and knowledge. I'm now a customer for life! Thanks Innovative air solutions. Celeste L.”
Continue Reading“Alton was friendly and told what he was going to do. He clean up any mess that was left behind.”
Continue Reading“very professional”
Continue Reading“Jeff did a thorough job assessing the house and providing me with quotes for a range of systems. He was very amicable and understanding on my needs. He explained everything thoroughly.”
Continue Reading“Great service, they installed all inside equipment, worked well with my contractor, they were in and out”
Continue Reading“Always the best service ever”
Continue Reading“Absolutely amazing and professional services!! From our first meeting with Jeff to the highly knowledgeable and efficient technicians installing our HVAC system, blowing insulation in the attic and installing a surge protector our experience was phenomenal. Innovative sets a bar that other companies should take note from!!”
Continue Reading“Eloy, was very professional, courteous, and explained all the issues in detail.”
Continue Reading“It was an excellent experience. I called as soon as I realized we had a problem with our ac cooling properly. The receptionist told me she could have someone out by 3pm! I was very surprised that I got service so quickly. Ben G. came out and checked it, immediately found the problem and replaced…
Continue Reading“On a hot July day my central air unit quit blowing cold air. I had a small window unit that I installed in one window to get by until I could have the central unit repaired. I called Innovative Air Solutions and made an appointment for a technician to check it the next day. Chris…
Continue Reading“Parker has always been very professional with great communication skills. We have used him for our personal home and our rental home. Our tenant has even requested Parker for any future air conditioning needs.”
Continue Reading“Very friendly, polite, definitely knows how to repair/exchange air conditioner thermostat.”
Continue Reading“Eloy is very efficient and a great representative and technician of your company.”
Continue Reading“This is a test review form from BxB Media. Please reply to let us know if it was received. Thanks!”
Continue Reading“Chris diagnosed and repair my upstairs unit in no time. He even taught me about the function of the coils and how important it is to keep them cleaned. So we signed up for the Gold Membership on the spot with Chris. He was very professional and knowledgeable. I would recommend him to anyone! 10/10″
Continue Reading“Parker is great. He’s a super technician and has been out to my house several times to diagnose problems, first with the old A/C before it was replaced and later with the upstairs unit to figure out what its issue was. The problem was solved with some of his knowledge of the unit and his…
Continue Reading“Steven and Trevor worked very hard on a very hot day installing my new A/C. They never sat taking just a few breaks to hydrate and eat a bite of lunch. They were very efficient and knowledgeable about their job. By the end of the day, my house was getting cool reaching the temperature set…
Continue Reading“Parker is very knowledgeable, courteous and thorough, we appreciate him very much.”
Continue Reading“After 2 1/2 years I finally contacted Innovative Air solutions for a maintenance plan for the unit they installed following our total rebuild after hurricane Harvey. Chris came out today to inspect the system. He called ahead of time and arrived when scheduled. He was very courteous and professional and gave me a step-by-step description…
Continue Reading“Innovative air always goes above and beyond. We have been loyal customers for years and that includes 3 different households in our family. Innovative air ALWAYS has treated us like part of their family from day 1. Years ago when our daughter was suffering with severe allergies, mr Robert himself came and inspected everything to…
Continue Reading“Annual inspection. Very well done!”
Continue Reading“Parker showed up on time and got my ac back up in no time. Sunday call out”
Continue Reading“The employees are always nice, respectful, and helpful. No one tries to force other services on you. They do give you options and recommendations as to what was all done during the servicing and it lets the customer decide what works best for them!”
Continue Reading“We were asked to provide emergency services for our client and had no contractor base to call on. We asked our local team and was provided with IAS' information. From the start, when talking to Makenzie, it was apparent we called on the r! We are a nationwide service provider who pride ourselves on customer…
Continue Reading“Ben was pleasant and very thorough in checking out our unit and answering our questions and concerns .”
Continue Reading“Parker was on time and exceptional with his work and helping explain what small issue we had going on during our routine maintenance appointment. Have been using Innovative since we purchased our older home in 2019. Always exceptional service and quality!”
Continue Reading“Excellent, as always, Eloy is fabulous, very knowledgeable, answers all of my questions and explains things perfectly!”
Continue Reading“Ben is very nice young man that knows his trade. Innovative air systems has been a great choice for me. The service after the sell is amazing. The individuals who installed the first unit never came back to service or even offered service. Again Innovative air in my opinion is a fantastic company.”
Continue Reading“He did a great job and was thorough.”
Continue Reading“Nice friendly people. Answers all questions you may have. They also will tell you about new produces out to help improve your atmosphere. Job Well Done Always”
Continue Reading“Old thermostat stopped working. Ben replaced it, set up the new one, verified ac and furnace worked from new thermostat and went through all the features of the new unit, all in the same day. Great job.”
Continue Reading“Our AC stopped working the day after Christmas. Parker called back right away and was at our house less then 30 minutes. He was very polite and got it fixed for us. With it being the holidays and from start to finish it only took less then a hour, AMAZING!!!”
Continue Reading“These guys are absolutely the best in the business.”
Continue Reading“Can’t say enough about Robert’s team of professionals!!! Keep up the great work!”
Continue Reading“Punctual and professional. Very informative and helpful. Very satisfied with his service.”
Continue Reading“Excellent service at a fair price. Eloy was quick and thorough in his repair. Plan to use you guys in the future as long as Eloy is around!”
Continue Reading“Parker was great. He was very knowledgeable and professional. I look forward to doing business with him and the company again.”
Continue Reading“Parker was a delight to work with. He is a very nice young man that did an excellent job. I am pleased that he was assigned to us. Thank you Parker!!”
Continue Reading“Wayne was very polite and professional. Very helpful as well.”
Continue Reading“Excellent service!”
Continue Reading“Technician was very knowledgeable and very polite. We were impressed with the timeframe and the thoroughness.”
Continue Reading“You always come when I need you.”
Continue Reading“Parker was on time,professional, and pointed out a lot of things wrong and needed to be fixed”
Continue Reading“Eloy was the greatest! Had my ac unit running in 10 minutes from the time he showed up. Amazing experience to watch and he explained everything. Great service and great company. Thank you so much.”
Continue Reading“Parker was excellent! He explained everything that was going on in a way that I understood him! Very kind and honest guy! Will definitely be calling back for any service needs and will request Parker!”
Continue Reading“Very informative”
Continue Reading“He was very courteous and fully explained everything to me. He fixed our ac same day. I’m appreciative of his service today.”
Continue Reading“Very nice and got right work and got it done thank you for being so fast”
Continue Reading“Very nice and got right work and got it done thank you for being so fast”
Continue Reading“Parker was excellent. He was very courteous and very quick on the repair. I would recommend him and this company to anyone. Thanks Parker.”
Continue Reading“I appreciate Eloys professionalism and hard work!”
Continue Reading“Tanner was courtesy, professional and overall great.”
Continue Reading“Very honest and knowledgeable worker.”
Continue Reading“Very friendly and knowledgeable. Thanks!”
Continue Reading“These guys are great and professional. I highly recommend Innovative Air for all your HVAC service.”
Continue Reading“Very professional and friendly tells what status is on air conditioner after checking everything.”
Continue Reading“Quick, efficient, friendly service!”
Continue Reading“Parker is a AAA+ technician. Gets the job done quick and right the first time. Would highly recommend for service.”
Continue Reading“Friendly and very professional. Did a real good job.”
Continue Reading“Diagnosed and repaired the issue quickly. A+”
Continue Reading“Wayne was on time, courteous and is working with us to get the most out of our AC system.”
Continue Reading“Very impressed by Eloy's professionalism and neatness. He explained everything he did & how it can be remedied. We have always had exceptional service with Innovative Air Solutions.”
Continue Reading“It was a very pleasant experience.”
Continue Reading“Service person Parker was so nice and explained everything he was doing.”
Continue Reading“Tech was punctual and knowledgeable.”
Continue Reading“Parker Case was our service/repair agent. He did a thorough inspection and made the repair promptly. The charge was very reasonable and we are now scheduled for regular maintenance checks which will extend the life of our unit. Very pleased with the agent and the service/repair provided.”
Continue Reading“Throughout my entire experience with Innovative Air I was very well taken care of. Ashla was very professional and helped push my job through the company. She took time to listen to my needs and called me back with her technician on the phone. I emailed her documentation for the tech to look over. We…
Continue Reading“Parker was very friendly, polite and found a less expensive way to remedy our problem. We were more than pleased with his service to us.”
Continue Reading“One of the best service experiences I’ve ever had. Parker is both knowledgeable and personable.”
Continue Reading“Parker was prompt, efficient and very polite. A pleasure to work with!”
Continue Reading“Parker was great very informative and answered all of our questions. Very professional”
Continue Reading“Parker came on Friday evening to repair our upstairs ac. He was very professional and took care of us and found our initial problem plus a fan motor that was going out. Very happy with his work and thank you for taking care of this before the weekend. Thank you! Very impressed!”
Continue Reading“A nice young man did a good job as usual… knows his stuff.”
Continue Reading“We really like Parker, he is always so friendly and very knowledgeable and efficient.”
Continue Reading“Eloy is always courteous and knowledgeable. I am relieved when I hear he’s the tech coming out.”
Continue Reading“Eloy did a great job in checking our ac and heater.”
Continue Reading“Thorough check of my unit. Great customer service!!”
Continue Reading“The customer service is great. The lady that answered the phone, and the technician were very pleasant and helpful. Great customer service. Thank you”
Continue Reading“Chris and his team were informative and professionally installed two A/C units. They worked hard to keep the place tidy as they moved in and out with rain throughout the day.”
Continue Reading“Very quick service! Eloy was very professional, located the issue, and made the repair. Kacey and Ashla were also great to work with in getting this call scheduled!”
Continue Reading“Everyone is so friendly, knowledgeable, and very organized. Even after Hurricane Laura, Ashla promptly followed up and made sure to get us back on the schedule. We are extremely pleased with our first experience with Innovative Air Solutions. We are thankful we made the switch and take pride in supporting locally, family owned businesses.”
Continue Reading“Parker was so polite and friendly. I enjoyed having him as our tech.”
Continue Reading“One of the best technician to work on air conditioning”
Continue Reading“As I have said before, these guys know their business. Most courteous professional service technicians . Keep up the good work guys!!!”
Continue Reading“Very friendly and knowledgeable. Good representative for air solutions”
Continue Reading“Parker was very explicit about our unit and explained all the routes and possible costs for any work needed to be done. I was completely satisfied with him and his presentation.”
Continue Reading“Wayne Currie was very knowledgeable , efficient and courteous doing the service call which is what I have come to expect from the office personnel and techs at Innovative Air Solutions”
Continue Reading“The technician, Parker, was very informative and courteous.”
Continue Reading“Mr. Parker was very nice, respectful, and very knowledgeable of his work he did a outstanding job.. Thank you”
Continue Reading“on time, courteous, skilled, knowledgeable, did a perfect job.”
Continue Reading“I use Innovative Air for residential and commercial A/C repairs. These guys are the best I’ve have ever used, they are professional at their work and the most courteous. It’s great to have such a great company in our local area !”
Continue Reading“Our unit was old an went out so we called you guys an got it replaced in the same week. They were very professional an friendly. Kacey was here several time to make sure everything was going as planned an on time. Thank you Kacey an the institution team for the hard work you guys…
Continue Reading“Very satisfied with SERVICE. Technician was very knowledgeable & professional. I will definitely be a repeat customer.”
Continue Reading“Did a great job identifying the problem.”
Continue Reading“South East Texas heat and a broken 25 year old air conditioning system will get your attention really fast. I would highly recommend the owner and his crew at Innovative Air for taking care of replacing it with a new Lennox A/C and furnace system.. nice and cool in the house now!! Thanks so much…
Continue Reading“Best company ever, nothing worse than coming in the office from the weekend to find out that the AC went out and the office was cooking. Made a call and within 30 mins someone was on site and within 2 hours of my call the air was blowing cold again. I cant thank innovative air…
Continue Reading“Parker was professional and courteous.”
Continue Reading“A+ that’s all I can say”
Continue Reading“Parker replaced a malfunctioning component quickly and efficiently. He was very polite and thorough in explaining the process and ensuring I was completely satisfied with the visit.”
Continue Reading“I contacted Kacey late in the afternoon because my AC quit cooling. She had the awesome staff call me right away to schedule and Parker was here first thing in the morning. My whole family uses Innovative for all our AC needs!”
Continue Reading“fixed the AC issues I had. Fingers crossed I hopefully will have a lower electric bill. Eloy is great. So happy I called !”
Continue Reading“Seriously, when Parker got here I thought "he's too young." I eat those words gladly as he was waay above anything I expected. Knows his stuff inside and out (pun intended). Could NOT have asked for a better experience.”
Continue Reading“Very professional and honest. Explained everything he was seeing in a way I could understand.”
Continue Reading“Parker was very polite and explained everything that he did.”
Continue Reading“As always the service tech is very polite and professional. Highly recommend service repair or new install from Innovative Air.”
Continue Reading“AC was struggling to keep up. Called out tech and they were at my house within an hour. (On a Sunday evening) Diagnosed the problem and ordered the part. Bypassed a setting to keep us cool until the part comes in. Fast and friendly as always. Thankfully it turned out to be the thermostat which…
Continue Reading“Parker did a great job!”
Continue Reading“Fast and efficient!!”
Continue Reading“Very well satisfied with service and technician (Parker Case)”
Continue Reading“Eloy was friendly and gave me good, honest advice. Thank You!”
Continue Reading“Parker quickly diagnosed the issue on the AC system and promptly replaced the capacitor and connector switch. As this occurred on Saturday morning, going the rest of the weekend without AC was not an option. Parker had a positive attitude during the service even though it took part of his weekend away.”
Continue Reading“We are very pleased with the service.”
Continue Reading“He did a great job.”
Continue Reading“Parker was, as always, professional, friendly and devoted to making sure we are satisfied with our AC!!”
Continue Reading“Wayne was great. He checked all the equipment and fixed what he found wrong. Excellent work and a great young man.”
Continue Reading“This young man is always polite and explains what is going on with ac and very helpful”
Continue Reading“Great service. Technician was a pleasure to deal with and very professional.”
Continue Reading“Parker was very professional explaining what all had to be done and why. He did a wonderful job. Thank you.”
Continue Reading“One of the best things we did was purchase an extended service agreement with Innovative Air, we are in a home with an older HVAC system that needs a little extra attention. Robert and his team have always been available with prompt response to any of our HVAC request. When the air is blowing hot…
Continue Reading“I had to get a new inside and outside air conditioner, and all new duct work. Everyone that came out and worked on it was amazing. Kacey was amazing when I had to go to the office one day, then she came to the house to check everything and did a thorough job. The employees…
Continue Reading“Innovative Air is a top-notch operation. After a service call, the technician got our unit running and outlined the issues with our old system. We decided to cut our losses and opt for a new system: AC, gas furnace, thermostat. Kacey surveyed our home and promptly gave us several options for replacement. We made our…
Continue Reading“My the first person with Innovative Air Solutuins was the sweetest little lady, Honey. I knew we had called the right place. She scheduled us with the nicest young man named Parker. He came on out and took care of our ac problems. Honey even called the next day to check on us. Graet service.…
Continue Reading“Many thanks to Robert, Kasey, and all the gang for taking care of our new HVAC installation. They efficiently did the installation, answered our questions, and followed up with fine tuning of the system. It is my pleasure to recommend Innovation Air Solutions.” Ronald J.
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